8
Steps
to
Process
Improvement
The Purpose of The Process Improvement Series is to give you a competitive advantage by equipping and empowering your Team Members to make Consistently Progressive Operational Improvements.
Some of the Topics addressed in this Series include…
Embracing the Purpose and Benefits of Process Improvement: Innovate or Stagnate, the choice is yours J
- Answering Basic Questions
* What is a Process Improvement Initiative?
* Why is having an ongoing Process Improvement Initiative important?
* What is a Process, Process Map, & Potential Improvement Area?
* Who participates, makes decisions, chooses the direction, etc?
Learning to Create a Culture of Innovation by implementing a Process Improvement Initiative:
- Appreciating the Structure & Flow of the Innovation
* Creating the Supporting Structure for the Process Improvement Initiative
* Implementing the 8 Step Approach to the Process Improvement Initiative
* Using the Forms to Keep Everyone on the Same Page
* Identifying Potential Improvement Areas
* Creating a Process Improvement Team & Charter
* Mapping Processes & Making Improvements
* Applying a Problem Solving Process
- Defining, Preparing for, and Assigning the Roles
* Stakeholders
* Team Members
* Process Owners
* Facilitators
* Team Leaders
* Recorders
* Timekeepers
* Process Observers
* Process Improvement Team Members
* Chartering Team Members
Training Facilitators: Champions of Purpose, Progress, Process, & Participation!
Extraordinary Supervisors know their #1 Priority is Performance Improvement.
To be an Extraordinary Supervisor, you must be Extraordinary in 3 Areas:
Team Building, Customer Satisfaction, & Process Improvement!
Learn more about
The Team Building Series and The Customer Satisfaction Series…
4 Service Methods!
Topics may be presented using any of the 4 Service Methods:
1. Speaking,
2. Facilitating,
3. Training, or
5. Coaching.
Which Method fits your need?
What Clients Say About Eric Benson...
"Excellent program and presentation! Very energetic, and made you energized to implement change."
Elaine H., HR Analyst
Town of Collierville, TN
Entertaining ~ Inspiring ~ Enlightening